Q. How can I contact you for an appointment, prescription refill, or other clinical questions?
A. To schedule an appointment, arrange for a refill, or ask a clinical question, please call our offices.
Q. What are your office hours?
A. Our office hours are 8:30 am to 5:00 pm. Monday through Friday. However, we are closed on the following holidays: January 1st, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Day.
Q. What should I bring for my appointment?
A. Please bring the following to your appointment:
- Referral form if required by your insurance.
- Insurance card and your identification such as a driver's license.
- List of current medications and dosages.
- Relevant information about your medical and surgical history. Bring any records you may have.
- Important questions you would like to ask the doctor.
- Please arrive 30 minutes before your first appointment to fill out the necessary forms.
Q. How do I reschedule or cancel an appointment?
A. Usually, you must give us 48 hours notice so that we may allow other patients the opportunity to take your appointment. However, it is most courteous to call as soon as you realize you must reschedule or cancel. Please try to be on time for your appointment. If you are running late, call ahead and let us know your estimated time of arrival.
Q. What do I do if I need medical help after hours?
A. In case of a life threatening emergency, call 911. For urgent question from one of our physicians, please call our office number (Manassas, 703-335-8750 or Warrenton 540-341-7530). Our answering service will connect you to the physician on call.
Q. What insurance companies do you accept?
A. We participate with most all managed care plans. Most plans have a co-pay and we ask that amount be paid at the time of service. We also ask the patient to provide us with a written referral should your insurance company require one.
Q. How do I get a written referral?
A. Your primary care physician office is the resource to issue any referrals you should need. Most of the primary care offices request at least 48 hours to prepare your referral.
Q. What services do you provide?
A. We provide the following comprehensive cardiovascular services to our patients:
- Consultations and Cardiovascular check-up
- EKG and Ambulatory blood pressure monitor
- Holter and Event monitor
- Nuclear Cardiology and Stress Test
- Echocardiogram and Stress Echocardiogram
- Peripheral Vascular Ultrasound
- Cardiac Catheterization and Interventional Cardiology
- Peripheral Angiography and Intervention
Q. How do I get a refill of my medications?
A. When you need to get a refill on a medication, please call the pharmacy of your choice. Give them the needed information about your prescription and the pharmacy will then contact us for approval. If you use a mail away pharmacy, please call our office and leave the needed information with our nursing staff. Please allow at least 24 hours.
Q. How do I get my records copied or transferred?
A. If you need to have your records copied, you must sign a release form. Once a release has been signed, the request is handled through our medical records copying department. Requests are usually honored within 14 days. Special arrangements can be made if an urgent situation arises. Please note that email cannot be used to send records.
Q. What are your billing procedures?
A. We ask all patients to come to our office prepared to show their current insurance ID card, pay their co-pay, and to make any necessary payments at the time of service. We encourage all patients to understand their insurance coverage. We will file all primary and secondary insurance claims for our patients.
Patient statements are sent monthly. Statements are not generated until your insurance company has processed the claim submitted. We accept cash, personal check, money order or credit cards.
Q. How do I make a suggestion or complaint?
A. We welcome your suggestions and would like to address your complaints. If you have questions or comments not related to medical issues, you can always reach our Chief Operating Officer or Director of Operations at 703-335-8750, or via email at comments@vcva.org.
